Supervisor, Operations – Abaco Office

Application Deadline: 14 May, 2021Apply Now
Job Description

Job Summary:

The Supervisor will have responsibility for leading the customer service experience and the operational control environment in the Abaco Office, while acting in continuous partnership with Sales Manager to ensure cohesion between both teams.

Key Responsibilities:

  • Adhere to strict internal controls and cash handling procedures
  • Oversee CSR and provide training, monitoring and coaching
  • Receive agents’ collections daily and monitor any abuse of the guidelines governing agents’ turn ins
  • Verify and account for daily deposits, cash receipts, disbursements and cash summaries
  • Prepare and submit weekly cash summary reconciliation and explain variances if any
  • Meet with clients to address client needs ensuring full adherence to the Department’s Customer Service Standards while providing an extraordinary client experience from start to finish
  • Identify cross-selling opportunities and promote the marketing of the Company’s products and services
  • Assist agents and clients with submitting claims
  • Receive and process sick and accident claims within the office ensuring adherence to process and procedures and customer service standards for turnaround times; also responsible for the adjudication of sickness and accident claims
  • Address any queries regarding outstanding claims and document obstacles and challenges impacting the timely, accurate and efficient processing of claims
  • Supervise and schedule staff to ensure that assigned duties are effectively carried out and that a continuous smooth flow of operations is maintained
  • Conduct performance reviews and document appraisals, in conjunction with the District Manager, in accordance with Company policies and procedures
  • Oversee the assessment of the Domestic’s duties in the office

Experience:

  • Minimum 2 years’ supervisory level experience
  • Commercial banking experience (a plus)

Knowledge & Education:

  • Bachelor’s Degree preferred
  • Strong knowledge of the Company’s insurance products and services
  • Knowledge of basic accounting and proper cash handling procedures
  • Strong knowledge of Microsoft Office suite of products
  • Working knowledge of operational policies and procedures sufficient to minimize operational risks
  • Must have the flexibility to effectively deal with different types of customers and situations
  • Excellent customer service skills, problem resolution skills and the ability to interact positively with diverse staff and clientele in a fast-paced environment
  • Ability to deal with irate clients and to resolve service problems by clarifying the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problem, expedite corrections, and follow-up to ensure resolution
  • Ability to communicate effectively with co-workers, agents and clients, both orally and in writing
  • Ability to conduct team meetings, send email updates, make presentations at and chair supervisory meetings
  • Ability to provide input in developing policies and procedures
  • Demonstrate excellent interpersonal and communications skills
  • Must bring an observable high level of energy and enthusiasm to the job, special project or situation

Other:

A professional who has the following:

  • Willingness to pursue continuous learning and development
  • Impeccable dress and presentation
  • Understanding of the Company’s brand and ability to represent the Company

Positive and outgoing attitude Please submit a resume along with certificates to careers@familyguardian.com by Friday, May 14, 2021.

FamGuard thanks all applicants; however, only those short-listed will be contacted.

Role:

Supervisor, Operations – Abaco Office

Employment Type:

Full Time