Customer Service Administrator, FGIAB

Application Deadline: 31 October, 2021Download Application
Job Description

JOB SUMMARY:

This position is responsible for providing service to customers for all lines of business, as well as supporting leadership in ensuring the efficient and smooth operations of the agency and the provision of outstanding customer service. All efforts should be given to achieve the company’s new business and renewal goals, and to promote the agency and all of its products to achieve profitable growth.

PRIMARY RESPONSIBILITIES:

  • Underwriting all lines of property & casualty business
  • Preparing related policies
  • Processing, printing, sorting, amending, packaging and distribution of renewal notices
  • Contacting clients concerning renewal dates and premium amounts via phone or email
  • Assisting with distribution of second notices and loss payee copies
  • Preparing quotes for all lines of business
  • Preparing routine correspondence

KNOWLEDGE & SKILLS:

  • Associates Degree preferred
  • Minimum five (5) BGCSE passes with C and above, including Mathematics and English required
  • Knowledge of Prime and/or Powerbroker Programs
  • Basic knowledge of lines of insurance products
  • Basic knowledge of the products offered by the company and how quotes for the various types are worked
  • Preparation towards professional qualifications namely Certificate in Insurance through Chartered Insurance Institute preferred
  • Strong verbal and written communication skills
  • Strong customer service orientation
  • Organization and planning skills, as well as attention to detail

Role:

Customer Service Administrator, FGIAB

Employment Type:

Full Time