Billing Coordinator II (Temp)

Application Deadline: 10 December, 2021Download Application
Job Description

JOB SUMMARY

This role operates as the lead point of contact for any and all matters specific to billing and receivables for group and individual clients as well as commissions for Agents and Brokers, executing the billing, receivables and commissions processes, facilitating the service deliverables and providing expertise in the handling of all related matters.

PRIMARY RESPONSIBILITIES:

  • Manage the preparation of monthly billing statements, processing and distributing electronically via email or regular mail in accordance with the established deadlines
  • Process notices for suspension, termination and reinstatement of group and individual customers, reviewing results of auto termination for accuracy ensuring that customers are being terminated in accordance with company policy and procedures
  • Process billing adjustments and premium refunds in accordance with company policy and procedures including reviews of client accounts validating amounts due, processing entries against client accounts and preparing cheque requests for review and approval prior to cheque preparation
  • Manages billing inquiries, receiving billing issues/information (e.g. enrolment, contract language, pricing; explanation of medical benefits) and gathering relevant data to resolve matters
  • Establishes effective rapport with other employees and coordinates efforts between team players for ensuring maintenance of service level standards
  • Provides weekly and monthly reporting of activity and results achieved measurement against goals, objectives

KNOWLEDGE & SKILLS:

  • Minimum of three (3) years of group insurance experience in an identical or similar position, preferably providing superior client service and satisfaction
  • Experience working with senior – level executives for client relationship management
  • ACS, FLMI designations or equivalent; Bachelor’s Degree preferred
  • Strong computer skills inclusive of Microsoft Office Word, Excel and PowerPoint
  • Proven ability to multi-task and deliver superior customer service, managing tight deadlines and demonstrating superior analytical and problem solving skills
  • Excellent collaboration and listening skills
  • Excellent messaging, positioning and presentation of information for customer impact and influence
  • Excellent work management skills - identifying goals and subsequently proactive management of action items to accomplish goals in a timely fashion
  • Strong interpersonal, organizational and analytical skills
  • Strong business and financial acumen with a propensity for accuracy
  • Excellent verbal and written communication skills
  • Must exhibit high level of confidentiality
  • Ability to travel as required in order to achieve goals and objectives

Role:

Billing Coordinator II (Temp)

Employment Type:

Full Time